Logistics professionals must go beyond just managing freight; they must learn each customer’s business inside and out.

CEM, which stands for customer engagement management, is a phrase that is used to describe the methodical process that ...

This is an interview with Inge Von Aulock, Founder & COO, Penfriend. Inge, can you tell us a bit about yourself and your journey to becoming an expert in the SaaS industry? Let me tell you how I ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Transform CX with predictive technology—anticipate needs, pre-solve problems, and lead with certainty before issues arise.

A deceptively simple way to work smarter In today’s fast-paced business environment, effective problem-solving isn’t just ...

Companies build apps, launch tools, invest in new platforms. Still, many face the same outcome. The solutions miss the real ...

Mad Rabbit is a small business founded by college friends Oliver Zak and Selom Agbitor after seeing a gap in the market for ...

As the demand for better website performance grows, leveraging managed hosting has become more critical. Here's how to overcome the challenges ...

THE best and worst broadband providers for customer complaints have been revealed by the regulator. NOW Broadband and ...

What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer ...

In the early days of Cashfree Payments, Reeju (co-founder) and I were focused on solving a specific challenge—digitising Cash ...