Logistics professionals must go beyond just managing freight; they must learn each customer’s business inside and out.

New developments underline GamingSoft’s desire to advance its igaming solutions, introducing innovative features beyond the ...

In this business solutions opinion, Discover how AI agents are revolutionising customer experience in APAC, delivering ...

CEM, which stands for customer engagement management, is a phrase that is used to describe the methodical process that ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Transform CX with predictive technology—anticipate needs, pre-solve problems, and lead with certainty before issues arise.

A deceptively simple way to work smarter In today’s fast-paced business environment, effective problem-solving isn’t just ...

Companies build apps, launch tools, invest in new platforms. Still, many face the same outcome. The solutions miss the real ...

Customer satisfaction is up at banks and credit union members are even more satisfied, according to two newly released J.D.

AI in CX doesn’t signal the end of human involvement but marks the beginning of a new model where technology and human talent ...

Mad Rabbit is a small business founded by college friends Oliver Zak and Selom Agbitor after seeing a gap in the market for ...

As the demand for better website performance grows, leveraging managed hosting has become more critical. Here's how to overcome the challenges ...