A reader turned to our Money team for help after being frustrated by the poor customer service she received. Were we able to ...

Without clear KPIs, AI adoption stalls, costs are hard to justify and projects fail to scale. Tracking AI’s impact against ...

Originally published on GoDaddy Resource LibraryBy Katelyn ArmasTell us a little bit about yourself, your career journey, and what led you to ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Logistics professionals must go beyond just managing freight; they must learn each customer’s business inside and out.

The survey conducted by Arizona State University’s (ASU) business school confirms a record number of problems with products ...

CEM, which stands for customer engagement management, is a phrase that is used to describe the methodical process that ...

Transform CX with predictive technology—anticipate needs, pre-solve problems, and lead with certainty before issues arise.

THE best and worst broadband providers for customer complaints have been revealed by the regulator. NOW Broadband and ...

Design thinking is a human-centered, iterative process that helps organizations move from Ideas and ambiguity to action.

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Abstract: In this paper, we introduce Vox Calculi, a system designed to solve mathematical problems using voice transcriptions. By leveraging state-of-the-art pretrained Automatic Speech Recognition ...