While Amazon remains a dominant force in online shopping, recent customer satisfaction surveys reveal that other retailers ...

Recent information, however, suggests that consumer enthusiasm about the country’s largest online retailer has slipped. The number of Amazon customers who said they were “extremely” or ...

A new survey by the American Customer Satisfaction ... including online, general merchandise, and specialty stores, saw a decline in satisfaction ratings, overall grocery stores bucked the trend ...

TheSkyOnlineStore has a customer care unit that is open 24/7 to answer questions through email and social media channels, and ...

Additionally, in today's age of social media and online customer reviews, some may question the necessity of relying on a mystery shopper. Mystery Shopping Evaluation Vs. Customer Satisfaction ...