From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Even though Adidas' copied data doesn't appear to be as extensive as the amount taken from Coinbase, it would certainly be ...

Rep. Ro Khanna and local labor union representatives are denouncing the Trump’s administration’s recent efforts to downsize ...

Cynthia Zwick runs the Residential Utility Consumer Office, a state agency that represents utility customers in cases at the ...

The job market covering Los Angeles and Orange counties had the 16th largest surplus, 107 workers for 100 jobs. The nation’s ...

At a seminar with business and community leaders Wednesday, JXN Water officials also sought to gain support for a proposed ...

Texas Gas Service customers have noticed different fees and charges on their bills have jumped in cost since the beginning of ...

Raghu Chukkala began his career as a software engineer and has since become a global leader in artificial intelligence (AI).

Gertjan Roelands is the senior vice president commercial (CCO) at Air France KLM Martinair Cargo. In this global role, he is ...

The MAX system, implemented by Kyndryl, will be used by internet users and DMV employees throughout the Commonwealth of Virginia at DMV headquarters, customer service centers and call centers ...

Newsweek once again partnered with the Best Practice Institute to analyze data from the Love of Workplace Index™, which ...

Already weary from winter’s escalating utility bills, Maryland consumers face another round of energy cost hikes starting ...