From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Even though Adidas' copied data doesn't appear to be as extensive as the amount taken from Coinbase, it would certainly be ...

Cynthia Zwick runs the Residential Utility Consumer Office, a state agency that represents utility customers in cases at the ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...

The Business Intelligence Group (BIG) Excellence in Customer Service Awards celebrate those ... mechanics and highly rated on consumer advocate websites, Endurance has paid hundreds of millions ...

Opt for a service with responsive customer support and utilize free trials to test potential choices. Compare free and paid versions, considering limitations and budget constraints. Security ...

In today’s fiercely competitive business world, customer loyalty is more than just a goal—it’s the lifeline of long-term success. Brands are constantly seeking creative, effective ways to keep their ...

The downgrade came after a swell of customer complaints and high levels ... If another well goes down, she might not be able to service everyone. “We would have to raise taxes to do anything ...

The U.S. Postal Service is facing financial losses due to the mismanagement of former Postmaster General Louis DeJoy, and ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...