Agentic AI will handle most customer service interactions with tech vendors in the next three years, according to Cisco ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

The Business Intelligence Group (BIG) Excellence in Customer Service Awards celebrate those ... mechanics and highly rated on consumer advocate websites, Endurance has paid hundreds of millions ...

The Taxpayer Advocate Service is slated to lose 430 ... which was meant to help improve operations and customer service after years of budget cuts. That law increased staffing significantly ...

This marks the second consecutive year that PrimeRx has received this prestigious recognition, reinforcing the company's unwavering commitment to exceptional customer support and service.

Commuters hustling through the transit center in Trenton one recent evening slowed down when they saw a table stacked with NJ Transit-branded hand sanitizers, pens and bags. They were also greeted ...

Over four years, rider frustration has grown as train reliability has dropped and bus companies terminated commuter service. Commuters hustling through the transit center in Trenton one recent ...

and a category CA calls Business Service Optimization. The customer advocate positions that were cut affected about 200 people in the U.S. and another 100 internationally, Swainson said. Nearly all ...

NJ Transit introduced its new customer advocate to the media this week ... I am trying to build what I like to call and describe as the voice of the customer service improvement cycle …,” Beaumin says ...

Service is so bad and stressful that there ... cannot fix the longstanding problems at NJ Transit have left the customer advocate role vacant for the past four years. Beaumin deserves a chance ...

The bill would also expand the customer advocate’s authority, empowering them to hire staff and advocate for customers on fare increases and service issues. Currently, the customer advocate reports to ...

So just more on time service. I work in New York ... Weinberg in 2018 wrote much of the legislation creating the customer advocate position. She notes Beaumin will report to the board for an ...