NJ Transit’s riders have been without a customer advocate for the past for two years and seven months, longer than the time the first advocate worked in the position. Riders could finally get a ...

Commuters hustling through the transit center in Trenton one recent evening slowed down when they saw a table stacked with NJ Transit-branded hand sanitizers, pens and bags. They were also greeted ...

Customer service reps answered 65 percent ... Collins, who leads the advocate service, described 2023 as a year “of extraordinary transition for the IRS and therefore for taxpayers.

The advocate effect, where satisfied customers ... turn dissatisfied customers into advocates through exceptional customer service. Advocacy as a Key Element of a Customer Experience Strategy ...

So just more on time service. I work in New York ... Weinberg in 2018 wrote much of the legislation creating the customer advocate position. She notes Beaumin will report to the board for an ...

Service is so bad and stressful that there ... cannot fix the longstanding problems at NJ Transit have left the customer advocate role vacant for the past four years. Beaumin deserves a chance ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. While traditional loyalty programs focus on transactional rewards like points or ...

Service advisers often struggle with balancing the unpredictable nature of automotive serviceand maintaining a satisfactory customer survey ... acting as their trusted advocate throughout the ...

Over four years, rider frustration has grown as train reliability has dropped and bus companies terminated commuter service. Commuters hustling through the transit center in Trenton one recent ...