A viral post on X shows an unusual food delivery experience where the Swiggy agent turned out to be a full-stack developer ...

When the Hertz car he'd reserved at the airport in Tahiti wasn't available and he was forced to rent from another company, he called Hertz customer service and spoke to an agent who said the ...

As you hire more customer service agents, providing quality support across the entire team becomes a significant challenge. Without clear rules, agents may each handle critical tasks — like handling ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

The future of agentic customer experience, according to the report, results in a world in which customers never need to reiterate situations to new support agents, where issues are resolved before ...

The team quickly identified its manual customer service response and wrap-up processes as ripe for improvement and automation. The largely manual nature of the processes created bottlenecks, slowing ...

Ten years ago, Gladly burst onto the CX scene with a revolutionary idea: to put customers at the center of customer service ... AI for self-service and support agents Gladly’s AI doesn ...

Breeze Customer Agent was launched to help service teams scale support—to date, it has resolved over 50% of customer conversations autonomously. Built into HubSpot’s unified, AI-powered platform, ...

Some scammers even try to fabricate flight cancellation notices and trick consumers when they are trying to contact airline customer service agents, according to an alert by the Better Business ...