From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading Ai-powered ...

Bump cross-spawn from 7.0.3 to 7.0.6 in /video_agent/app/frontend dependencies Pull requests that update a dependency file javascript Pull requests that update ...

ServiceNow (NYSE:NOW) shares surged more than 15% in regular trading Thursday after the company posted strong Q1 2025 results and highlighted fresh momentum around its AI agent offerings.

Multi-agent reinforcement learning (MARL) has become a widely adopted method for optimizing traffic signal control (TSC). However, existing MARL-based methods often focus on a single optimization ...

In this elaborate scheme, scammers pose as airline customer service agents and target travelers in an attempt to steal their personal and financial information. The scam came to light via a thread on ...

The AI-driven transformation of customer service offers a direct solution to the legacy pain points faced by traditional call centers, such as rage-clicking, high agent turnover, and customer churn.

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

32,963 people played the daily Crossword recently. Can you solve it faster than others?32,963 people played the daily Crossword recently. Can you solve it faster than others?