Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

How to Demonstrate Effective Customer Service & Attitude. Building an effective customer... Professional Ways to Answer a Business Phone Professional Ways to Answer a Business Phone. Working in a ...

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...