Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of ...

Beyond pricing or innovative products, it’s often the human touch, the quality of customer service, that secures lasting loyalty.

Everyone still claims to value customer service, but as the average CEO tenure has shortened, executives have become more focused on delivering quick returns to shareholders and investors.

Discourse around what some are calling the "Gen Z gaze" erupted on X this week as older generations complained about customer service.

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

After getting it loaded, the customer came out to chat, and it didn’t take long before her attitude had me thinking twice about the price.

Broadband customer service ISPs say their “excellent customer service” is why users don’t switch providers ISPs tell FCC that mistreated users would switch to one of their many other options.

If flawless customer service becomes the definitive incentive of your employees, you can guarantee increased success by way of reverse engineering.

Customer service can be measured in many ways, from responsiveness, resolution time, and success of the resolution. Below are some key examples and lessons that can improve your customer service.