Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

Small companies are swapping annual performance reviews for more open, continuous check-ins, improving employee efficiency ...

they'll get a better response and a faster response than they will if they call customer service," says Sunil Gupta, co-chair of the Driving Digital Strategy executive program at Harvard Business ...

With impostor scams on the rise, fraudsters are creating fake customer support accounts, including for BBB, to target users seeking business resolutions. Reanna Smith-Hamblin is president and CEO ...

Huckleberry tops our food truck insurance picks for its high liability limits, broad coverage, and low complaints. We ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

This singular act of empathy went viral and cemented Zappos’ reputation as a customer service legend. It’s safe to say customer ... how much damage one unsatisfied customer can do to their business.

By far, the attribute most important to callers is that their customer service speaks in a clear, friendly voice. The goal for all business leaders hiring or training teams should be to emphasize ...

The California Public Utilities Commission has approved Waymo’s request to expand its commercial robotaxi service area, opening the door for the Alphabet company to bring its driverless ride ...

The agency also said it "will continue to deploy customer ambassadors at stations and Park & Ride locations to assist customers as train service restarts ... on the top business stories of ...

A co-owner of a luxury car dealership in Florida is reportedly resigning after he allegedly made an antisemitic remark in a text to a customer ... has no place in business and we urge clients ...