Mutual Trust Bank PLC (MTB) has unveiled an AI-driven, voice-based Contact Centre Agent..This solution is poised to transform ...

Quorum Information Technologies Inc. (TSX-V: QIS) (“Quorum”), a North American SaaS Software and Services company providing essential enterprise solutions that automotive dealerships and Original ...

Airtel's Gopal Vittal clarified that the company's proposal to convert AGR dues into equity was exploratory, and the board ...

Invoca has introduced new innovations that enhance an organisation's ability to optimise customer experiences and contact centre performance using insights from digital journeys and AI. These include ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Generative AI (GenAI) significantly enhances conversational AI by enabling more natural, creative, and contextually relevant responses. GenAI can generate text, images, and other media, allowing ...

Real innovation starts with listening. Stay close to your customers, respond with intention and you’ll be able to build ...