The CRM Team invites business and technology leaders to learn more at an in-person event at Microsoft South Africa.

Mutual Trust Bank PLC (MTB) has unveiled an AI-driven, voice-based Contact Centre Agent..This solution is poised to transform ...

Nigerians residing in the United States seeking employment opportunities, can take advantage of free trainings on with ...

During Converge Africa 2025 Summit, Huawei showcased its comprehensive portfolio of Artificial Intelligence Contact Center ... transform customer service from a “cost center” to an ...

Quorum Information Technologies Inc. (TSX-V: QIS) (“Quorum”), a North American SaaS Software and Services company providing essential enterprise solutions that automotive dealerships and Original ...

keeping agents satisfied while ensuring outstanding customer service in a rapidly advancing digital landscape. 147 Media is a media publishing company based just outside Cambridge and was launched in ...

Hundreds of senior customer service leaders from across the UK and beyond gathered ... based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our ...

Airtel's Gopal Vittal clarified that the company's proposal to convert AGR dues into equity was exploratory, and the board ...

Growth in net commission income continues Commerzbank Aktiengesellschaft (CZB) Commerzbank with strong quarterly result - Growth in net commission ...

Invoca has introduced new innovations that enhance an organisation's ability to optimise customer experiences and contact centre performance using insights from digital journeys and AI. These include ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...