Customer experience specialists FourNet unveil IntellAIgent, an Agentic AI-powered platform which creates intelligent digital ...

A test of municipal call centres reveals widespread dysfunction, with Ekurhuleni, Durban and Mogale City among the worst ...

HNB Assurance PLC has launched a 24-hour call centre, enabling the policyholders to connect with the company on all matters ...

Oracle and global cloud communications provider Infobip have deepened their partnership with a new integration designed to deliver seamless, omnichannel customer engagement to businesses worldwide.The ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

Q1 2025 Results Conference Call May 16, 2025 7:30 AM ETCompany ParticipantsMona Qiao - Investor RelationsXing Jin ...