Customer experience specialists FourNet unveil IntellAIgent, an Agentic AI-powered platform which creates intelligent digital ...

A test of municipal call centres reveals widespread dysfunction, with Ekurhuleni, Durban and Mogale City among the worst ...

HNB Assurance PLC has launched a 24-hour call centre, enabling the policyholders to connect with the company on all matters ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Heritage Park’s Historical Village is reopening May long weekend, offering visitors the opportunity to take in views from ...

Mutual Trust Bank PLC (MTB) has unveiled an AI-driven, voice-based Contact Centre Agent..This solution is poised to transform ...

The CRM Team invites business and technology leaders to learn more at an in-person event at Microsoft South Africa.

"Every service interaction – whether with a call center agent, in-store associate, chatbot, etc. – gives a brand the chance to show they get the customer, offering not just a solution but a ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Small businesses face increasing pressure to deliver fast, consistent, and personalised customer service - often with limited staff and resources. Cal.

Call center outsourcing has become a viable option for companies seeking to maximize resources while guaranteeing excellent ...

To streamline your interaction with Priceline Customer Service, contact 1-888-525-2036. This key number is your gateway t ...