The camp of two Cebu-based business process outsourcing (BPO) executives has appealed to the government to help bring them ...

To carry out necessary maintenance and upgrading works on various MERALCO distribution facilities, electric service will be temporarily interrupted on ...

With more than 434 million users and counting, PayPal is an attractive target for scammers. Many online scams that involve ...

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When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

"At Gas South, we are always looking for new ways to leverage data and automation to deliver better service ... Oracle's customer platform help utilities address today's most pressing call ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

personalized service, and real human connection at scale. Oracle is working to help utilities streamline call center operations, lower operating costs, and elevate the customer experience for ...

New AI capabilities in the Oracle Utilities Customer ... post-call categorization. The new AI capabilities are being developed to add call tags for each call to note billing issues, service ...

The survey conducted by Arizona State University’s (ASU) business school confirms a record number of problems with products ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...