Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

A community came together this week to honor a beloved Kroger cashier, who's retiring after 21 years of service, days before her 95th birthday.

Throngs of gamers stood in long lines outside of stores hours before they opened Thursday from Tokyo to New York City in ...

Bad customer service is one thing, but bogus customer service is becoming an increasingly common way for scammers to cash in ...

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went ...

So if you’ve ever wondered why Aldi cashiers are always seated during the entire checkout process, you’re in good company. In ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, empathy and responsiveness at every level of a business. When done right, ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Learn more Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform ...

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

People from across the Deep South and as far away as Hawaii lined up to be some of the first to shop at the Buc-ee's just off ...

Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with ...