Wayfair LLC owes its customer service workers pay for tasks completed before and after their regular shifts, according to a lawsuit filed in federal court in Massachusetts alleging violations of eight ...

A community came together this week to honor a beloved Kroger cashier, who's retiring after 21 years of service, days before her 95th birthday.

So if you’ve ever wondered why Aldi cashiers are always seated during the entire checkout process, you’re in good company. In ...

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went ...

Bad customer service is one thing, but bogus customer service is becoming an increasingly common way for scammers to cash in ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...