Today's shoppers expect a smooth, consistent experience no matter how they choose to interact with a retailer.

Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels PALO ALTO, Calif.

Foundever®, a global leader in the customer experience (CX) industry, today announced an expansion of its long-term collaboration with Cognigy, a global leader in AI-powered customer service solutions ...

The upgraded Zoom Virtual Agent is built to meet the rising demand for fast, accurate, and seamless self-service across channels. In 2025, 85% of customer service leaders plan to explore or pilot ...

Entering the era of agentic AI will shift investment to agentic experiences, but keeping humans at the center of the customer ...

In this interview, Soumya Chatterjee shares insights into the challenges faced by Easyrewardz, the innovations that led to the development of Zence, and the strategic focus on vertical SaaS for Retail ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Freshworks has revealed Freddy AI Agent Studio and the next generation of its Freddy Agentic AI Platform, offerings expected to help businesses improve their customer service efforts with AI. The ...

When a retailer offers a chatbot to communicate with customers and solve their queries, or when a bank sends an SMS for ...

Ngern Tid Lor Public Company Limited (TIDLOR), a subsidiary of Tidlor Holdings, has received two global accolades at the ...

Find the right customer relationship management solution for your small business with this step-by-step guide to comparing ...

I cut the cord years ago. But this year, I finally tested all of the best live TV streaming services for Tom's Guide, so I ...