Silverback Chatbot, a technology company focused on conversational AI tools for businesses, has announced the continued ...

The critical role the partners play is in identifying and developing those specific use cases, getting really grounded in the ...

Talkdesk artificial intelligence-powered solutions will accelerate Cegeka's goal to enhance customer engagement and provide exceptional quality support across multiple channels. P ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly ...

“But the new category we’re bringing in are partners signing up for the managed ROC; those who want to transform their ...

Q1 2025, marking YoY growth of 23.8%. Service Excellence Programme applications surged by 42.4% in Q1 2025, demonstrating ...

COLUMBUS, Ohio — The Columbus Zoo bus will be back in service on Memorial Day weekend. The bus takes customers from downtown ...

Spectrum TV customers will lose access to News12, and Optimum TV subscribers will no longer be able to watch Spectrum News.

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center automation.

Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer ...

And all too often delivery was 'the other D' in retail digital transformation that didn’t the attention it deserved. A lot ...

Personalization should focus on brands showing respect to people rather than machines gaining a simplistic understanding of ...