As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Done right, customer journey orchestration eliminates the “Dory effect.” It allows the kind of personalization that leads to ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels PALO ALTO, Calif.

The department is on the hunt for customer relationship management system and contact centre as a service suppliers, ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

The upgraded Zoom Virtual Agent is built to meet the rising demand for fast, accurate, and seamless self-service across channels. In 2025, 85% of customer service leaders plan to explore or pilot ...

The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

A SKY employee has revealed a secret TV overhaul coming in just a few days. Planned changes to five major channels for every customer were revealed. Each of the channels will be renamed as part of ...

Rent the Runway (RENT) stock is skyrocketing after the company hit an all-time high in active subscribers in its last quarter ...

Entering the era of agentic AI will shift investment to agentic experiences, but keeping humans at the center of the customer ...

"Now, by the time consumers contact customer service, they've exhausted the many ... That doesn't come through via email or other nonverbal channels." Of course, calling can come with its own ...