Silverback Chatbot, a technology company focused on conversational AI tools for businesses, has announced the continued ...

The critical role the partners play is in identifying and developing those specific use cases, getting really grounded in the ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center automation.

Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about long-term connection across the digital customer journey.

And all too often delivery was 'the other D' in retail digital transformation that didn’t the attention it deserved. A lot ...

Personalization should focus on brands showing respect to people rather than machines gaining a simplistic understanding of ...

Coinbase didn't say how many customers had their data stolen, but warned clients they should be on alert for scams targeting ...

The collaboration will see OpenAI’s multimodal capabilities - which can interpret text, audio, video and diagrams - integrated into SIA’s customer service channels and internal systems.

At present, traditional customer communication channels are not providing the sales results needed ... “Kodak’s parochial business attitude provides product and service-centric businesses of today a ...

If you have an RBL credit card and want to reach out to the bank’s customer service, the bank provides ... to be addressed promptly through various channels. Here’s how you can reach out ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers ...