the need to ensure customer satisfaction has made the art of customer communications a tenuous proposition. Too often, customer service professionals are consumed with efforts to put out fires, ...

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

Personalizing customer communications Another SAS client based ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Let’s look at three top customer service trends and how businesses can address them to achieve positive results. 1. Peop ...

Requires strong communication skills, customer service experience, and reliable internet (35+ Mbps). Bachelor’s degree or equivalent experience preferred. Pay is $23.50 hourly. Benefits include health ...

Although the phone remains the most used customer service channel by consumers, its appeal appears to be declining, according to recent research from The Northridge Group. The report was based on data ...

In today’s fast-paced digital world, businesses must find ways to connect efficiently with their customers. IM chat service have emerged as powerful tools for facilitating instant, real-time ...

In the fast-paced digital age, effective communication has become the cornerstone of business success. CTI software is at the ...

In addition, JZMOR has conducted in-depth cultural adaptation optimizations for language support, ensuring that customer ...

Zoom Communications recently announced its integration plans with ServiceNow, enhancing customer service capabilities through AI and collaboration tools. This announcement likely played a ...