Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

CityTV’s Michael Nevills was honored as a STARS recipient on June 26 for his work on a downtown revitalization documentary.

Technology trends and user needs are driving innovations in AI and GenAI in two critical ways—first, within an organization, ...

A detailed cyber investigation is underway in consultation with cybersecurity experts to identify the root cause and ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

MTN Nigeria Communications Plc and Emerging Markets Telecommunications Services Limited (9mobile) have signed a three-year ...

Two major telecom operators, 9mobile and MTN Nigeria, have signed a landmark infrastructure-sharing agreement, marking the ...

As of the end of December 2024, Objective held just under AUD 100 million in cash and cash equivalents and no debt. Objective’s business is also of exceptionally high-quality due to its government ...

Aside from being able to deliver globally for customers, Verizon is also making sure it develops its IoT Connected Solution ...

Madrid-based marketing and communications firm Llorente y Cuenca has acquired a 60% stake in Brazilian customer service and ...

Telecom operators MTN Nigeria and 9mobile have commenced testing of a landmark radio access network-sharing agreement, with a full nationwide rollout expected before the end of July, pending ...