Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

In today’s fast-paced digital world, businesses must find ways to connect efficiently with their customers. IM chat service have emerged as powerful tools for facilitating instant, real-time ...

Zoom Communications recently announced its integration plans with ServiceNow, enhancing customer service capabilities through AI and collaboration tools. This announcement likely played a ...

(CNW Group/407 ETR Concession Company Limited) Yesterday, 407 ETR's Communications and Government Relations ... Adding to its accolades, earlier this month, 407 ETR's Customer Service and Business ...

The company has shown exceptional strategy execution, innovation, and customer-centric growth in a rapidly evolving market.

Virgin Media O2 (VMO2) has announced a merger of its business to business (B2B) operations with the complementary assets of ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

Zoom Communications Inc. and ServiceNow have announced plans to integrate Zoom CX with ServiceNow's Customer Relationship Management (CRM) and IT Service Management (ITSM) systems as part of the ...

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

Latest GoTo Connect advancements deliver a powerful unified inbox, new mobile features, and practical AI capabilities for enhanced productivity and customer interactions  BOSTON, May 6, 2025 – GoTo, ...