Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

A Dania Beach tech firm is helping businesses achieve impressive self-service rates, transforming how retailers handle ...

In addition, JZMOR has conducted in-depth cultural adaptation optimizations for language support, ensuring that customer ...

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

In today’s fast-paced digital world, businesses must find ways to connect efficiently with their customers. IM chat service have emerged as powerful tools for facilitating instant, real-time ...

Zoom Communications recently announced its integration plans with ServiceNow, enhancing customer service capabilities through AI and collaboration tools. This announcement likely played a ...

Energy Minister John Abdulai Jinapor has called for sweeping reforms in how power distributors, especially the Electricity Company of Ghana (ECG), communicate with their customers during outages.

(CNW Group/407 ETR Concession Company Limited) Yesterday, 407 ETR's Communications and Government Relations ... Adding to its accolades, earlier this month, 407 ETR's Customer Service and Business ...

Virgin Media O2 (VMO2) has announced a merger of its business to business (B2B) operations with the complementary assets of ...

The company has shown exceptional strategy execution, innovation, and customer-centric growth in a rapidly evolving market.