The mobile network operator is a service provider that owns and manages telecom infrastructure, offering calls, texts, and ...

Madrid-based marketing and communications firm Llorente y Cuenca has acquired a 60% stake in Brazilian customer service and ...

For women married before 1986 who changed their last names, the REAL ID process has become downright ridiculous.

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

The customer service troubles came after the SSA announced plans in late February for a “massive” restructuring of its operations, including a workforce reduction target of 12 percent — from 57,000 to ...

Treating students and parents as “customers” often means asking teachers to endure disrespect and inflate grades.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Bluegrass Network is an internet, ethernet and customer service solutions provider, and chose Vonage to enhance communications flexibility and efficiency across all channels.

About Bluegrass Bluegrass Network, a managed internet, ethernet & customer service solution provider, Founded in 1995 provides its fiber-optic infrastructure to over 400 miles, serving clients such as ...

Customer service: Keep customers happy with fast, responsive support that builds loyalty and retention. As competition intensifies and customer expectations continue to rise, the ability to deliver ...

97% of businesses plan to use AI in their customer communications this year, with top investment areas for 2025 including AI voice assistants (63%) and AI-driven chatbots (43%).