The mobile network operator is a service provider that owns and manages telecom infrastructure, offering calls, texts, and ...

Madrid-based marketing and communications firm Llorente y Cuenca has acquired a 60% stake in Brazilian customer service and ...

For women married before 1986 who changed their last names, the REAL ID process has become downright ridiculous.

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Treating students and parents as “customers” often means asking teachers to endure disrespect and inflate grades.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

Bluegrass Network is an internet, ethernet and customer service solutions provider, and chose Vonage to enhance communications flexibility and efficiency across all channels.

Convey’s customer communication platform helps CenterPoint Energy respond with speed, scale, and reliability—delivering critical updates to customers during extreme weather events and ...

Coforge Limited (NSE: COFORGE), a global digital services and solutions provider, today announced a strategic partnership with Nylas, a leading provider of communications APIs, to redefine ...

But immediate reforms in customer service and communication were non-negotiable. “Let’s deal with the little things now. Response time. Accurate updates. Respect for the customer.

Navigating poor customer service can feel like being stuck in a never-ending loop of frustration. In one such case, one fed-up cell phone user found a way to turn the tables against their data ...