Let’s look at three top customer service trends and how businesses can address them to achieve positive results. 1. Peop ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

In the fast-paced digital age, effective communication has become the cornerstone of business success. CTI software is at the ...

Personalizing customer communications Another SAS client based ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products ...

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

As the Unified Communications as a Service (UCaaS) landscape matures, leading providers are challenged to move beyond traditional functionality and toward deeper, customer-centric solutions.

Zoom Communications recently announced its integration plans with ServiceNow, enhancing customer service capabilities through AI and collaboration tools. This announcement likely played a ...

Although the phone remains the most used customer service channel by consumers, its appeal appears to be declining, according to recent research from The Northridge Group. The report was based on data ...