Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Whether we like it or not, artificial intelligence (AI) has become an integral part of our daily lives. We use it for messaging, calendaring, customer service, and even brainstorming. Moreover, with a ...

She brought a customer-service mentality and more than a decade of economic development experience to the Kenosha Area Business Alliance, where she started in July 2023 as president ...