Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

At a meeting of the council’s people overview and scrutiny committee in March, the council’s head of library services Ceris ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Customer service hours have been reduced at Brighton and Hove libraries as not enough staff are available. Brighton and Hove City Council moved its customer service teams out of the two town halls and ...

Learn about the best CFA® Level 2 prep courses of the year. Compare top providers to find the perfect fit for your study ...

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and ...

Manoj Kumar Vunnava's analysis illustrates how innovation, paired with practical execution, can drive broader business ...

Jim Henne shares how leadership, culture, and training transformed his dealership and boosted profits in today’s automotive ...

The Social Security Administration will have fewer and less experienced staff on the front lines serving the public with ...

United Parcel Service offers an attractive dividend yield and discounted valuation. See why UPS stock is a value buy for long ...

That evolution reflects a broader market trend: the traditional boundaries between UCaaS and CCaaS are fading. Buyers no ...

Yacht charter service is a relatively new venture. However, Renty puts genuine ambition into its development. The company is ...