President Trump's first 100 days in office have brought sweeping changes to the Social Security Administration (SSA). Learn ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

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The customer is king – a much quoted business mantra coined by Harry Gordon Selfridge a century ago -- is more of a hollow ...

Q2 2025 Earnings Conference Call May 7, 2025 9:00 AM ET. Company Participants. Michael Aurelio – Vice President-Investor Relations Phillip Holloma ...

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Manitoba’s newest credit union is offering its employees free conversational French courses to improve customer service and collegiality across the workforce after a mega-merger.

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Today’s job market can be a confusing and frustrating place for job seekers. News headlines often warn of layoffs and hiring ...

Municipality’s general inquiry customer service phone line will also be unavailable between 8:30 a.m. and noon.

The Belfast Works project, which trains people for work, is facing layoffs due to problems with UK government funding, it says.