Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Talkdesk Customer Experience Automation introduces a new category in the customer experience market: fully autonomous, multi-agent AI automation discovered, built, orchestrated, and measured across ...

Today, Specops Software, an Outpost24 company and provider of password and identity management solutions, has announced that its Specops Secure Service Desk for Cloud now supports native Entra ID ...

The AI customer support market has exploded to $12.06 billion in 2025, up from $9.53 billion in 2023, and is projected to reach a staggering $53.3 billion by 2034. This 35.8% CAGR reflects the impact ...

Service desks are on the front lines of defense—and attackers know it. Attackers are using social engineering attacks to trick agents into changing passwords, disabling MFA, and granting access.

A Customer Service Desk in Hell? How Jaysea Lynn’s Fiery TikToks Birthed Her Debut Novel (Exclusive) “This is a whole new adventure,” the author and viral content creator tells PEOPLE of ...

ICT Service Desk hours. We design our digital products to be available 24 hours a day, seven days a week. This is achieved through resilient design and automatic recovery based on business criticality ...

2. Include the help desk’s input into future application design. Senior help desk personnel should be given a seat at the strategic table whenever new IT applications are proposed.

NEW YORK, Nov. 19, 2024 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data analytics, digital operations, and solutions company, has been awarded a contract to manage the service desk ...