Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Australian airline Qantas said Wednesday that a hacker made off with a trove of customers’ personal data, including passenger ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Dialog Enterprise, the corporate ICT solutions arm of Dialog Axiata, continues to drive innovation in Sri Lanka’s business ...

Nothing’s co-founder praises Bengaluru’s efficient service center, highlighting 98% issue resolution within 2 hours & 97%+ ...

Travel TUI customer's 'nightmare' all-inclusive hotel stay where 'there was no English food' Susan Edwards said: 'We got chips one day. One day out of the whole lot' ...

Co-op cyber attack affects customer data, firm admits, after hackers contact BBC 2 May 2025 Joe Tidy Cyber correspondent, BBC World Service ...

A customer is a person or business that purchases a company’s goods or services. Learn how companies study customers and the importance of customer service.