From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

There are some things we do every day without giving them a second thought, whether that's brushing our teeth, checking social media or looking up a phone number online when we need to get hold of a ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

The recent drop in pricing may look like an opportunity, but even if so, it is likely still behind the fundamentals ... search and text summarization; customer service, AI may cheapen a product ...

Meituan's fundamentals are improving ... Sales team workloads have been reduced by 44%, Customer service efficiency has improved by >20%. These figures indicate a significant leap in productivity ...