Talkdesk Customer Experience Automation introduces a new category in the customer experience market: fully autonomous, multi-agent AI automation discovered, built, orchestrated, and measured across ...

The artificial intelligence (AI) revolution is truly underway and has captured the attention of public and private ...

Brian Goldstone’s There Is No Place For Us is an enraging book about the intertwined calamities of homelessness and wage ...

On May 28, the Camarillo City Council adjourned in memory of Bill Little, the former city manager and council member who died May 13 in Wisconsin. He was 89. Little played a pivotal role in the city ...

"One day, while picking up dinner for our family of five, my mother asked for extra ketchup, and she was given a small bag ...

The Allstate Protection Plan is highly rated by most users, however some reported delays in repair and return, further damage ...

A few hours later, after Ryan and his wife put their 3-year-old daughter to bed, Ryan sat alone at his desk, grappling with ... to the belief that God punishes bad behavior by causing bad things ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to say?

Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...

While Kate didn’t film her interaction with the Chanel employee, she’s far from the first customer to complain about the brand’s notoriously icy customer service. A year ago, a post on the r ...