Ituran's SaaS-like business model and strong growth trends make it a compelling investment. Find out more on why ITRN is a ...

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In an era increasingly shaped by AI, the most memorable customer experiences harness the power of “and”—they are fast and ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks with Glenn Nethercutt, CTO at Genesys, about the rise of AI-powered ...

By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email triage system. Here’s a step-by-step guide.

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

In other words ... which can help increase brand awareness and recognition. Engaging with customers through social media channels can help build stronger relationships and foster customer loyalty.

In the early, pre-pandemic days of delivery, agreements between restaurants and delivery service providers (DSPs ... which is where Figure 8 believes it can help. “The [DSP] might be offering you to ...

Taking his years of software engineering experience at VMware and Meta, Valkov teamed up with Stan Stoyanov and aimed to marry AI with customer service to help businesses generate additional revenue.

Sickening footage captured the moment an 11-year-old Florida girl screamed for help as she was pinned to the ground by a man. 'I wasn't doing anything,' she screamed as shocked bystanders filmed ...

Getting assistance at big-box stores can sometimes feel like a waiting game—especially at home improvement retailers like Lowe’s. There are ongoing complaints about understaffing. So, it’s ...

"It's hypocrisy to call yourself a Christian and chase away a refugee or someone seeking help, someone who is hungry or thirsty, toss out someone who is in need of my help," he told a meeting of ...