It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

Ituran's SaaS-like business model and strong growth trends make it a compelling investment. Find out more on why ITRN is a ...

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When used in combination with data and analysis, let's talk about how customer stratification can help sort equipment rental ...

In an era increasingly shaped by AI, the most memorable customer experiences harness the power of “and”—they are fast and ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks with Glenn Nethercutt, CTO at Genesys, about the rise of AI-powered ...

By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email triage system. Here’s a step-by-step guide.

In other words ... which can help increase brand awareness and recognition. Engaging with customers through social media channels can help build stronger relationships and foster customer loyalty.

Figuring out the mechanism of this disease, which is poorly understood, will help us understand autoimmune dysregulation in neutrophils. This could aid in the development of new drugs tailored for ...

She followed it with a message of support on her Instagram Stories, writing: “I love you baby” alongside a picture of them on the bike. Meanwhile, thousands of miles away, his siblings Romeo ...

In the early, pre-pandemic days of delivery, agreements between restaurants and delivery service providers (DSPs ... which is where Figure 8 believes it can help. “The [DSP] might be offering you to ...