Moore & Giles was recently honored as the recipient of BigCommerce’s 2025 Shopper Experience Award in the Americas region, acknowledging exceptional customer and user experiences that set new ...

Klarna replaced its marketing team with AI, only to learn that AI marketing is terrible. The Swedish fintech company wants ...

A Flipkart customer was told to visit a service centre 50 km away from the delivery location to get a brand new Dell laptop ...

Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...