Moore & Giles was recently honored as the recipient of BigCommerce’s 2025 Shopper Experience Award in the Americas region, acknowledging exceptional customer and user experiences that set new ...

Klarna replaced its marketing team with AI, only to learn that AI marketing is terrible. The Swedish fintech company wants ...

A Flipkart customer was told to visit a service centre 50 km away from the delivery location to get a brand new Dell laptop ...

Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Navigating Customer Service Challenges in E-commerce If you are running an e-commerce business ... empowered customer service team. An image of automated customer support tools in action, showing a ...

puts Ecommerce stores in a different position than B2B, SaaS, or consumer apps, especially when it comes to customer service. It’s time for someone to take a deep dive into the customer service ...

today announced the winners of the 2025 BigCommerce and Feedonomics Customer and Partner Awards. The awards programs recognize the most innovative and inspiring customers and partners doing big ...

A ferry service that operates out of Southampton has received a coveted award for excellent customer service. Red Funnel takes cars and foot passengers to and from the Isle of Wight from Town Quay.