Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service ...

By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

VinFast, the electric vehicle manufacturer backed by Vietnam's largest private conglomerate, Vingroup, is moving from a ...

H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and ...

BSNL is examining an ad-funded model with dynamic content targeting to enhance user engagement while unlocking new revenue ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

Discover key insights from Starbucks' Q2 2025 earnings, including the Back to Starbucks strategy, labor investments, and plans for sustainable global growth.

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

Small language models—a bite-size alternative to large language models—can deliver big benefits for the right business ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...