Your internal teams all have specific roles and functions. But some organizational charts can put up barriers to excellent customer experience. Customers don’t care who owns what part of a ...

Reversing the organizational chart is an approach to leadership and how a customer-centered culture can be infused throughout an entire organization in a quest to follow the true leader of every ...

Your customer service organizational chart must include the various positions that are required to keep your department running at peak level. Regardless of the size of your company, ...

Customer-Centric Org Charts Aren’t Right for Every Company. by Ju-Yeon Lee, Shrihari Sridhar and Robert W. Palmatier. From the Magazine (July–August 2015) ...

Most organizational charts end up taped to break room walls and forgotten. Here’s how to make yours a valuable tool for everyone in your company. Many of those charts are out of date.There may ...

It's also not just the channels, but where they are deployed. Michael Hearney, vice president of strategic marketing for Altitude Software of Milpitas, Calif., points to one Fortune 500 customer that ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the ...

An organizational chart, often abbreviated "org chart," shows a visual map of all of the employees in a particular business. ... Customer Service; Contact Us; Services. Advertise with Us; ...

Have you worked with a contractor such as Arise, Sykes, LiveOps or Concentrix? We want to learn more about how customer service works at big companies like Apple, Intuit, Disney and Airbnb.

VPs of sales, marketing and customer service; ... It surprises many companies to learn how many groups across the org chart need access to the CRM system. Ironically, ...

The new conventional wisdom on corporate structure is that companies can do better by organizing themselves around customer groups. The logic sounds compelling: A customer-centric structure, as ...