Plain pulls in $15M to aggregate B2B customer services chats into one platform
Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...
Dallas Innovates1d
American Airlines Creates New CX Organization, Names SVP and Chief Customer Officer To Oversee It
American said that Heather Garboden's experience in revenue management and finance give her an understanding of what will be good for the health of the airline, as she oversees its newly created ...
TMCnet1d
How Is AI Transforming Customer Service Across Industries & Sectors?
What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...
SPOT ACHIEVES SOC 2 TYPE 1 ATTESTATION, REINFORCING ITS SECURITY COMMITMENT TO ITS PARTNERS
Spot, a leading third-party logistics company in North America, successfully achieved Systems and Organizational Control (SOC) 2 Type 1 attestation. Conducted by Katz, Sapper & Miller, the rigorous ...
AlarMax Announces Scott Shelander as New President to Lead Growth and Expansion
AlarMax Distributors, Inc., a leading wholesale distributor of security, fire, access control, AV, and surveillance solutions, proudly announces the appointment of Scott Shelander as its new President ...