Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

American said that Heather Garboden's experience in revenue management and finance give her an understanding of what will be good for the health of the airline, as she oversees its newly created ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

Reporter Heather Graf shows us how researchers along with the service dog organization Canine Companions teamed up to get more dogs to people in need.

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...