These scripts provide a framework while allowing room for personalisation. Customer service voice is a crucial component of any call center script. Agents must convey warmth, confidence ...

These scripts provide a framework while allowing room for personalisation. Customer service voice is a crucial component of any call center script. Agents must convey warmth, confidence, and ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

TransUnion and AT&T now offer companies the ability to display brand name, company logo and the reason for their call when ...

The witness told the court that he was one of the employees of the Chinese standing trial for alleged cyber terrorism and ...

In today fast-paced world plumbing businesses need to be available to their customers at all times A missed call can mean a missed opportunity lost revenue and dissatisfied customers This is where a p ...

If you were unhappy with a purchase, what would you rather hear from customer service? “Our policy clearly states we can’t refund after 30 days, so there’ ...

The goal of the technology is to build trust in companies’ phone calls to customers and encourage ... such as appointment reminder, customer service, refill reminder, delivery service and ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

Madhumita Murgia speaks to Jim Covello and George Lee of Goldman Sachs, Synesthesia chief executive Victor Riparbelli, Replit ...