Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Sometimes, a few kind words can change your whole travel experience. This video shares easy phrases that help you connect with locals and unlock better service wherever you go. Politeness and effort ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Huckleberry tops our food truck insurance picks for its high liability limits, broad coverage, and low complaints. We ...

ML&S has adopted priority response models to prioritize urgent service requests, provide excellent customer service and maintain a responsive process for managing service requests. The service ...

Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

Nintendo does give users some other options to resolve issues through, such as contacting customer service, about which the company says, "Most matters can be quickly resolved in this manner to ...

Staffers also discovered that of around 1 million calls to Xcel’s customer service line by Colorado customers in 2024, 100,000 were disconnected by Xcel before any resolution had been reached.

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

We are proud to offer this exclusive service in our customer quotes as the first player in the labeling industry,” said Flora D’Souza, Manager, Label Life, UPM Raflatac. *According to the GHG Protocol ...