ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

Telkom has successfully implemented a major upgrade to its Business Support Systems (BSS), reinforcing its commitment to ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the ...

ZDNET's reviewers spend weeks to months testing each product or service on this list ... and cons of their various features. Customer relationship management software (CRM) provides tools for ...

Business growth has become a CIO imperative, and revenue-minded IT leaders are fostering customer-focused cultures, ...

Customers, whether they are new or have been loyal to your business for years, can be easily managed and categorized based on ...

This is the best thing to happen in AI this year, says Michael van Rooyen from Ideas + Outcomes. Finally, a way to bridge the ...