When dispatching is aligned with customer service, everything changes. The right tech shows up at the right time. Urgent ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

Customer relationship management (CRM) software helps businesses ... It also provides a unified dashboard for marketing, sales and customer service functionalities, which avoids the cost and ...

In the realm of customer relationship management, HubSpot emerges as a standout choice ... and optional Hubs that encompass service, marketing, and more, making it a versatile and dynamic platform.

24 Apr 2025 TCS Sponsored Marathons Generate $2.25 Billion for Local Economies and Spark $279 Million in Donations to Charity; Boosts the TCS Brand Globally 24 Apr 2025 Accelerating India: TCS ...

AI knowledge management systems provide instant access to relevant information and materials, thereby shortening resolution times considerably and consequently reducing agent intervention needs. GenAI ...