It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

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In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, streamlining contact center operations, and enhancing customer interactions. In a ...

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Desk Assistants are an important part of the HRL team. The primary responsibility of the Desk Assistant is to serve as a customer service representative, a security monitor and referral agent for ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Agents can reveal valuable insights from seasoned customer service representatives using chat logs, call recordings, case notes, and other data sources. They can use these insights to improve ...